AT
Avery Thompson·Today, 9:14 AM
Hey team — I tried resetting my password three times but I'm still locked out of my account. Can someone please help? This is blocking my whole team.
MC
Maya Chen·Today, 9:22 AM
Hi Avery, sorry about that! I just cleared the lockout on your account. Could you try the reset link I sent to avery@northwind.io and let me know if it works?
MC
Maya Chen·Today, 9:23 AM
Internal note
Internal note: customer is on Enterprise plan — escalate to Tier 2 if reset fails again.AT
Avery Thompson·Today, 9:41 AM
That worked, I'm back in. Thanks for the quick turnaround Maya!
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