Analytics & Reports

Date range:
Group by:
Total Tickets
1,284
+9.2%
Resolution Rate
94.1%
+1.3%
Avg Handle Time
12m 42s
-2m
CSAT Score
4.78
+0.12

Ticket Volume Over Time

Tickets by Channel

Agent Performance

AgentAssignedSolvedAvg ResponseCSAT
Maya Chen847142m4.8
Jordan Reyes67581h 02m4.7
Priya Nair736255m4.6
Sam Okafor514738m4.9
Lena Park62491h 18m4.5

Quick Report