Date range:
Group by:
Total Tickets
1,284
+9.2%Resolution Rate
94.1%
+1.3%Avg Handle Time
12m 42s
-2mCSAT Score
4.78
+0.12Ticket Volume Over Time
Tickets by Channel
Agent Performance
| Agent | Assigned | Solved | Avg Response | CSAT |
|---|---|---|---|---|
| Maya Chen | 84 | 71 | 42m | 4.8 |
| Jordan Reyes | 67 | 58 | 1h 02m | 4.7 |
| Priya Nair | 73 | 62 | 55m | 4.6 |
| Sam Okafor | 51 | 47 | 38m | 4.9 |
| Lena Park | 62 | 49 | 1h 18m | 4.5 |