Ticket Fields
Custom fields available on every ticket form.
| Name | Type | Required | Agent editable | Actions |
|---|---|---|---|---|
| Order Number | Text | Yes | Yes | |
| Product Area | Dropdown | Yes | Yes | |
| Plan Tier | Dropdown | No | No | |
| Steps to Reproduce | Multi-line | No | Yes | |
| Browser Version | Text | No | Yes | |
| Customer Sentiment | Dropdown | No | No |